EN ISO 9001:2015

NB Lighting is EN ISO 9001: 2015 certified implementing a Quality Management System that covers the whole range of activities of the company and more specifically:

  1. Design, production, marketing and after-sales service for electric lighting and
  2. Marketing and after-sales customer support services of electrical equipment

NB Lighting’s Quality Policy aims to fully meet the quality requirements, needs and expectations of its customers:

NB Lighting is firmly committed to establishing and achieving measurable Quality Goals in all its activities. As part of the implementation of these objectives, it strives to exceed the requirements of customers, suppliers and employees, as well as all those affected by its operation, aiming at business excellence.

Recognizing that staff is the most valuable component of a successful company, NB Lighting seeks to develop long-lasting relationships of trust and create conditions for good business practice and collaboration among executives in all sectors of the company.

At the same time, it seeks to enhance the spirit of teamwork by providing incentives to improve staff performance.

The company treats all its suppliers and partners as an integral part of its overall successful operation, aiming to ensure long-term relationships of mutual benefit and cooperation.

Customer satisfaction is mainly achieved through:

  • Measuring overall company performance, identifying gaps and triggering improvements,
  • Immediate and effective response to customer needs,

  • Complaints management – systematically recorded, related to the operation and services of the company,

  • Providing services that meet customer requirements and are in accordance with the relevant legislation and European standards.
  • Keeping up to date with new technologies and implement them.
  • Expanding our activities abroad and collaborating with other companies – organizations in Europe. All departments of NB Lighting are responsible for responding to, assimilating and implementing the procedures required by the Quality Management System through their day-to-day activities. Management has previously notified regarding Quality Policy and its individual objectives.

The Quality Policy is a Commitment of NB Lighting Management, which PROMOTES it to the Company, creating an environment where everyone can contribute to achieving its goals.

It is also the responsibility of Management to ensure that the Quality Policy is applied, with the ultimate aim of continuous, steady growth of its business, adherence to its principles, offering its customers a high level of products and services.